Just over a year ago, I bought a new computer. It’s a Dell XPS 400, with lots of upgrades.
I should have known better, right off the bat I had problems. The hard drive had to be replaced, the memory had to be replaced, it had to be reformatted a couple of times.
The last time I had serious problems, I still had the 1 year warranty coverage. I spent hours and hours on the phone with their XPS computer specialists.
There was one point where they thought that doing a "system restore" would help, thing is, this computer won’t do a system restore. The problem was solved without having to do one, but, no one ever told me why my computer which is supposed to be able to do a system restore, won’t, and or can’t do one.
It’s just over a year now, and my one year warranty expired.
I now have a Dell XPS computer that cost me approx 1200/1300 dollars, that, will not do a system restore, gives memory errors every time you close a window, and runs as slow on DSL as my old computer on dial-up. (The memory errors started AFTER my warranty expired)
I don’t have the money or the patience to sit on the phone for hours with them any more to have them shuffle me from person to person, with no one really knowing how to fix it, and no one had the balls enough to tell me I got a lemon, or integrity enough to have offered to exchange it in the first place (when the hard drive went bad within a week or two).
Lesson learned,… #1. Don’t buy a Dell, #2. IF you do buy a Dell, make sure you buy an extended warranty of, oh, let’s say, at least 10 years.