Don’t buy a Dell!

 Just over a year ago, I bought a new computer. It’s a Dell XPS 400, with lots of upgrades.
I should have known better, right off the bat I had problems. The hard drive had to be replaced, the memory had to be replaced, it had to be reformatted a couple of times.
The last time I had serious problems, I still had the 1 year warranty coverage. I spent hours and hours on the phone with their XPS computer specialists.
There was one point where they thought that doing a "system restore" would help, thing is, this computer won’t do a system restore. The problem was solved without having to do one, but, no one ever told me why my computer which is supposed to be able to do a system restore, won’t, and or can’t do one.
It’s just over a year now, and my one year warranty expired.
I now have a Dell XPS computer that cost me approx 1200/1300 dollars, that, will not do a system restore, gives memory errors every time you close a window, and runs as slow on DSL as my old computer on dial-up. (The memory errors started AFTER my warranty expired)
I don’t have the money or the patience to sit on the phone for hours with them any more to have them shuffle me from person to person, with no one really knowing how to fix it, and no one had the balls enough to tell me I got a lemon, or integrity enough to have offered to exchange it in the first place (when the hard drive went bad within a week or two).
Lesson learned,… #1. Don’t buy a Dell, #2. IF you do buy a Dell, make sure you buy an extended warranty of, oh, let’s say, at least 10 years.

17 Comments (+add yours?)

  1. Bob
    May 14, 2007 @ 13:20:36

    Are you having problems again??  It looks as if MSN has closed down my space!!!  No idea why but I\’m pissed!!!  Guess I\’ll be starting a new one today.  Here\’s a site that might be of help to you:
    Talk to you soon!
    PS   I don\’t trust msn OR Dell!!!


  2. Bob
    May 14, 2007 @ 13:21:42

    Did you notice the \’No Name\’???


  3. Jane
    May 14, 2007 @ 14:00:34

    I was wondering what happened to Bob.  He must have been very bad….. 🙂
    That\’s too bad about your computer.  I\’m with you – I hate to call customer support, I have NO patience for it.  I had the same problems with Gate*way – but my Dell\’s been okay.  Computers can really mess you up.  It is so frustrating to have something broken that you can\’t see or touch – all you can do is curse at it.  At least that\’s what I do….you might have better manners.
    GOOD LUCK to you!


  4. Litespreader
    May 14, 2007 @ 19:57:24

    Those bastards.


  5. Nooner™
    May 15, 2007 @ 00:36:55

    Oh Steph!
    What a bummer. So sorry you have had such a terrible time!


  6. monty
    May 15, 2007 @ 08:13:40

    Steph, try this which will help ascertain whether it\’s hardware or software related.Then go here.


  7. BH
    May 15, 2007 @ 21:44:21

    Dells suck.  I\’ve had it with them.  They\’re the POS computers of the industry now. 


  8. Aisha
    May 16, 2007 @ 11:19:27

    Oh I so feel your Dell pain I have a XPS 410 blasted thing been going nuts since I got. I call them so much I\’m starting to ask for techs by name. Crazy thing is i do teac wok and never have I seen one computer have so many problems without a lightbulb going off that says "ding this line of PC\’s may be a bad batch" Dell is short for Hell.


  9. Leah
    May 16, 2007 @ 23:08:11

    just one more thing on top of it all


  10. SAAM
    May 17, 2007 @ 11:08:07

    Computers can really suck sometimes


  11. Tim
    May 17, 2007 @ 20:31:58

    Hmmm.  This all sounds strangely familiar.  Oh, yeah!  That\’s right… something like this happened to me a couple of years ago!!  Sorry to see you going through the same headache!!


  12. Brad
    May 18, 2007 @ 13:04:07

    Hey Steph!
       Couple of things….
    1. There\’s going to be a solar eclipse tomarrow. No, it\’s not because the moon is going to pass between the Earth and the Sun, it\’s because ROSIE O\’DONNELL\’S ASS is going to pass between the Earth and Sun! Yes!! It\’s true!
    2. Dang! I just bought a Dell XPS 410! Wouldn\’t you know it?…. No probs yet though. It\’s fast and runs really good. Guess I\’ll keep my fingers crossed…..
    3. You know the space "stepfordpodperson"? "Jane Smith"????? Been there lately? It\’s really a guy! A retarded loser "in the closet" kind of creepy guy! Yes!
    That kind of stuff weirds me out. Know what I\’m sayin?


  13. David
    May 18, 2007 @ 14:05:23

    Too late to tell you how happy I am with my Toshiba, I guess.  If you can\’t do a system restore that sounds REALLY defective.  It costs something, but what I\’d do, short of throwing the thing thru a Dell store window is find a goodly-reputed local geek and have him tell you what is really wrong.  A lot of manufacturer\’s help center folks have only a laundry list of things to say/do, I believe, and no real depth of understanding.  See if someone you know has a rent-a-geek he or she swears by (not at).  Failing a personal recommend, you can try the Geek Squad from CompUSA.  I have always been happy with CompUSA – I even saw a 60 Minutes once where they took a computer with a loose wire to a lot of places and the CompUSA stores they went to (unlike some others) gave accurate diagnoses and reasonable prices to fix it.  I do feel your pain; I get blinded by rage when I have these kinds of experiences.  I try to make it at least as unpleasant for the folks from the offending source as it was for me.  Well, I don\’t but I fantasize doing so.  Forgiveness is for the weak…


  14. GERI
    May 19, 2007 @ 00:34:20

    Hi Steph
    Whenever I have a Computer problem I ask Computer Help Club.  To tell you the truth..I don\’t know what I\’d do with out them.  they have helped me so many times..and I always manged to resolve my problems. And it\’s FREE.   I shouldn\’t show favoritism to the techs , they are all good but Me2 is AMAZING!!!  He\’s always been right on the money with all my problems. There worth a try for sure!!…:)   Here\’s the link: (You have to join the group to post a comment) I\’m really curious to know now ..why your computer won\’t do a system restore too. I bet..they would probably be able to tell you.  I\’ve been there and know these problems can be really frustrating!! Anyways, hope you have a nice weekend!! Keep me posted..:)


  15. Jane
    May 21, 2007 @ 10:27:41

    Okay, so I threw my Dell over the cliff, where are you already?


  16. Harold
    May 22, 2007 @ 07:04:30

    hiya again….. lol  I meant to ask u to stop off at my space and answer a question I posted… you and anyone else that would be interested….
    Thanks hun.. n it IS going in the mail TONIGHT !!!! sowwy.. keep forgetting it.
    ZePp / H


  17. t i m
    May 22, 2007 @ 11:25:45

    The problem with Dell PCs is that you just can\’t take them to any odd PC repair shop as it nullifies Dell\’s warranty which is a pain.
    My new-ish Dell is yet to crash but I dread to think what it\’ll be like when it evetually does \’cause I just know it will.
    Anyway hope all is well.
    Take care. 😉


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